Refund Policy

Thank you for choosing REFLEXSAT. This Refund Policy explains the conditions under which refunds may be issued for purchases made through our website and services.

By purchasing or subscribing to our Service, you agree to the terms described in this Refund Policy.

1. General Refund Policy

Because REFLEXSAT provides digital subscription services that are delivered electronically and activated shortly after purchase, most transactions are non-refundable once the service has been activated.

After access credentials or subscription details have been delivered, the service is considered fulfilled.

2. Situations Where Refunds May Be Considered

Refund requests may be reviewed in the following cases:

The service cannot be activated after payment

A confirmed technical problem occurs on our side that cannot be resolved

A duplicate payment is made by mistake

All refund requests are evaluated individually by our support team.

3. Non-Refundable Cases

Refunds will generally not be granted under the following circumstances:

Change of mind after purchase

Slow internet connection or buffering caused by the user’s network

Device incompatibility with IPTV applications or software

Incorrect setup or configuration by the user

Failure to cancel a subscription before renewal

Suspension of an account due to violation of our Terms & Conditions

We strongly recommend confirming device compatibility and internet stability before purchasing.

4. How to Request a Refund

If you believe you qualify for a refund, please follow these steps:

Contact our support team within 24–48 hours of your purchase.

Provide your order details and the email used for the purchase.

Clearly describe the issue you are experiencing.

Send refund requests to:

📧 support@reflexsatiptv.shop

Requests submitted after the specified timeframe may not be eligible for review.

5. Refund Processing Time

If your refund request is approved:

Refunds are typically processed within 5–10 business days

The refund will be issued through the original payment method

Processing time may vary depending on your payment provider or bank

6. Chargebacks and Payment Disputes

Opening a chargeback or payment dispute without first contacting our support team may result in:

Immediate suspension of your account

Permanent restriction from future purchases

We encourage customers to contact our support team so we can resolve any issues quickly.

7. Changes to This Policy

REFLEXSAT reserves the right to modify or update this Refund Policy at any time.

Any updates will be posted on this page with a revised update date.

8. Contact Information

If you have any questions regarding this Refund Policy, please contact:

REFLEXSAT

📧 Email: support@reflexsatiptv.shop